The Guy Frankie 2 year limited warranty extends to all of our Pelu bag products.

The Guy Frankie 2 year limited warranty extends to the original purchaser, only, of the Guy Frankie product. Guy warrants that all Guy products will be free from defects in workmanship and materials for 2 years.  If a defect occurs as the result of the product’s intended use according to the care instructions, we will repair, replace, exchange or refund, at our discretion, the defective product or feature of product. The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts. punctures, scratches, normal wear and tear, and the natural breakdown of colors and materials over extended time and use are not warranted.

Damages not covered by the warranty

Normal wear, tear, material and feature fading and piling (fabric/ material colors fade in the sun and fibers pill and degrade through intended use and over time)

Loss or theft, User error, Animal damage, Pen/ink spills, so be careful and use your best judgement.

In order for your warranty claim to be approved, the following conditions must be met:

You must provide a proof of purchase (copy of receipt) as to the date of purchase from Guy Frankie or from the authorized dealer;

You must have purchased the product directly from Guy Frankie or from an authorized dealer;

You must have used the product only as intended and in accordance with the product’s care instructions and;

You must return the product to Guy Frankie.

Repairs and Warranty Claims

If you’d like to return a product under the 2 year limited warranty or for repair please contact Guy Frankie customer Service at support@GuyFrankie.com. Our team will get back to you ASAP to gather details on what is wrong, process accordingly, and to get you back to your adventures.

If after inspecting the claim, we are satisfied that the product has failed per the 2 year limited warranty we will provide details on getting the goods back to us at our expense and return it to you free of charge. The return of the repair is customer’s responsibility until it reaches Guy Frankie . If we are unable to repair your Guy Frankie product, we reserve the right to replace it with the same or similar product.

If it is determined that the requested and/or returned product is not covered by the Guy Frankie 2 year limited warranty, we will contact you with further details regarding repair options available to you.

Disclaimer and Other Notes

This warranty is only available in the United States.

This warranty gives you specific legal rights; you may have other rights, which vary from state to state.

There are no express warranties other than the 2 year limited warranty set forth herein. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY. Some States do not allow l imitations on how long an implied warranty lasts, so the above limitation may not apply to you.

UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT, OR ANY STRICT LIABILITY THEORY, WILL Guy Frankie BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.